At Maveataly, we elevate the principle of "You have the right to return your order if it's not satisfied you for any reason", we'll work closely with you to resolve the issue. This could involve a partial refund, a full refund, or a replacement. Our commitment is to ensure that every customer leaves happy with their experience.
We stand behind the quality of all our products, both perishable and non-perishable, with a 100% satisfaction guarantee. If you receive any item that is damaged or does not meet your freshness expectations, you may return it for a full refund, including shipping costs. Please note, that we have a 30-day return policy to ensure that any returned products remain fresh.
If you have a concern with any items, please keep them and refrigerate any perishable goods while we assist you with the next steps.
Before returning any item, please contact us for approval. If an incorrect address is provided and the order is returned to us, the customer will be responsible. In this case, the order will be treated as a return, and you'll receive a refund minus the shipping cost. Please note that perishable items damaged during return shipping cannot be refunded. We encourage you to carefully monitor your shipments and track your packages as they are on their way to you.
